Your organization

Your organization's information tells the agent who you are. You edit it in General (Settings menu). Only an Admin can do this.

Organization details

• Organization name: your business name.
• Description: what you sell or what services you offer, to whom and what sets you apart. The more specific, the better the agent responds.
• Industry: the one closest to your business.
• Location: city and country. It helps the agent with local context.
• Timezone: your business's. The agent uses it for dates, hours and appointments.

Click Save organization.

In How your agent sums you up you see how the agent understands your business from this information.

tip

If your products, prices or hours change, update the description and the agent's instructions.

Support access

If you write to us about a problem with a conversation, we may need to see its technical log. With Allow for 72 hours you give the Simplifybot team access for that time. You can remove it whenever you want with Revoke now, and see when we used it in Recent views by support.

Delete the organization

Only the Owner can delete it. Conversations, contacts, funnels, forms, the agent, channels and integrations are permanently deleted, and the subscription is canceled immediately.

1. In General, go to Delete organization.
2. Type the organization's name to confirm.
3. Click Delete this organization permanently.

You can't delete it if:

• It's the only organization you own: create another one first.
• Any member would be left without an organization.